FAQ
Frequently Asked Questions
Our FAQ is here to help. We’re always trying to make our support better.
If you don’t see what you need email us!
1WHY SHOULD YOU CHOOSE SEA KAYAK ITALY?
Here at Sea Kayak Italy our environment mean a great deal to us. As a small local business we making sure the natural beauty of our landscape receives the respect it deserves. Next to our love for the sea kayak, community, and environment, our belief in quality service and equipment makes us unique and will allowed you to live your best experience of Sea Kayak in Italy. Our commitment to you is that from the moment you call, email, or book with us, you will be provided with our best service.
2REFUND POLICY
Full refund with at least 72 hours notice of cancellation.
Full refund in case of cancellation by Sea Kayak Italy due to bad weather or any other reason.
NO refunds for "no show".
3WHAT TO BRING fOR A SEA KAYAK DAY TOUR?
Wet shoes or shoes that can get wet (no flip-flop)
Hat
Sun glasses
Sun cream
Water (at least 2L each) and snack
Waterproof case for your phone
Towel
Extra change of clothes just in case
Happy face :)
4WHAT SHOULD I LOOK AT BEFORE BOOKING?
Sunny skies are amazing for everybody!
There are alcuni important factors to look at when you decide to run a watersport activity. One of the biggest things that is over looked is wind speed. Speeds above 12 mph can become quite difficult for inexperienced Kayakers. Rain is not a problem anyway, except in case of storm.
The most important thing for us is making sure that your experience is memorable and enjoyable.
In case of bad weather for kayaking, we will contact you asap to change the date of your booking or to give you the refund.
5WHERE CAN I PARK?
We are in Viale Lloyd 35 Marciana Marina.
If you come to Elba by car or motorbike, disembark in Portoferraio and continue towards Marciana Marina on the panoramic SP24 provincial road for approximatively 20 minutes.
You can find easily some free car parks close to our base.
Do not park your car in the square in front of out base on Tuesday because there is the local market and it would be removed.
6LIFE JACKET (PFD)
We provide all necessary equipment for our kayak tours and rentals.
To our guests is required to wear lifejacket on our kayak tours and rentals.
7RENTAL & SECURITY POLICY
For Sea Kayak Italy, safety is number one priority.
As a part of our safety procedures we do not rent our kayaks to inexperienced beginners.
While practice kayaking is extremely fun and healthy activities, it can also be dangerous.
If you are beginners or just getting with sea kayak started we highly recommend joining a guided tour before embarking anywhere on your own.
We do not offer hourly or half-day sea kayak rentals.
Take a look of our HIRE page for more information.